Usability Tests

Test Questions for the Real-Time Reference Web Site

http://www.lib.virginia.edu/questions.html

1. You have used the Library's e-mail reference service, but understand that you can also direct your questions to a librarian on-line in real time. How do you find this service?
   
   
2. What hours is the service available?
   
   
3. What if you have a question and the service is unavailable?
   
   
4. You have a specialized legal question that you woud like to direct to the Law Library.  How would you do that?
   
   
5. How would you contact the Science and Engineering Library if you prefer a question go directly there?
   
   
6. Can anyone utilize e-mail or real-time reference services?
   
   
7. Did the online Reference web page answer your needs?  How might it be improved?